Warranty & Return Policy – Elfthc.com.pk

At Elfthc.com.pk, we prioritize your satisfaction and strive to provide top-quality products. To ensure transparency and trust, please review our warranty and return policy carefully before making a purchase.

Warranty Terms

1. Defective Products
   Customers must report any defective product to our Customer Care Department within 48 hours of receiving the delivery.

2. Warranty Period
   All electrical goods come with a 1-month warranty from the date of delivery.

3. Repair First Policy

   • During the warranty period, defective products will be repaired.

   • If the item cannot be repaired, it will be replaced, subject to stock availability.

4. Warranty Limitations

   • Warranty is void if the product is tampered with or if repair is attempted by the customer before sending it to the Elfthc.com.pk warehouse.

   • Warranty is also void if the product is not used according to the manual or instructions provided.

5. Warranty Expiration
   Repair or replacement requests will not be entertained after the warranty period expires.

 Product Components & Spare Parts

6. No Extra Attachments Provided
   We only provide attachments that come with the original product. No additional or custom attachments are supplied.

7. Spare Parts Policy
   No loose spare parts will be provided during the warranty period.

 Return & Replacement Conditions

8. Mishandling Disclaimer
   Elfthc.com.pk is not responsible for products damaged due to negligence, misuse, or if damaged during transit.

9. No Refunds During Warranty
   We do not issue refunds during the warranty period if the product is repairable or replaceable.

10. Return Process & Charges

• For warranty claims, the product must be sent to our warehouse by the customer at their own expense.

• If the claim is valid, return shipping costs will be covered by Elfthc.com.pk.

• In case of a product return for reasons other than warranty, a 30% restocking fee will be deducted from the invoice amount.

 Customer Support

For warranty claims, repairs, or general inquiries, please contact:

 +92 318 0686217
www.elfthc.com.pk